LAST UPDATED AUGUST 26, 2026
Agreement and eligibility
These Terms of Service (“Terms”) govern access to and use of Freesolo, operated by Linkd Inc. (“Freesolo,” “we,” “our,” or “us”). By creating an account, accepting these Terms, or using the service, a customer agrees to these Terms on behalf of itself and represents that the person accepting has authority to bind the customer.
The service is for business use by persons legally able to enter a contract. It is not intended for children.
If a signed order form, statement of work, data processing addendum, or other separately executed agreement conflicts with these Terms, that signed document controls only for the conflict and its subject matter. A data processing addendum controls only with respect to its covered processing. An order form controls over these Terms only for the services and commercial terms covered by that order.
The service
Freesolo provides software and infrastructure for model post-training, evaluation, tracing, inference, deployment, project administration, and related workflows. Features may use third-party infrastructure, model providers, open-source software, repositories, and customer-selected services.
Subject to these Terms and payment of applicable fees, Linkd Inc. grants the customer a limited, non-exclusive, non-transferable, non-sublicensable right during the subscription or account term to access and use the service for the customer's internal business purposes and approved external applications.
As between the parties, Linkd Inc. and its licensors retain all right, title, and interest in the service, including its software, interfaces, documentation, workflows, designs, underlying technology, and improvements to them, excluding Customer Content and Customer Artifacts. Except for the limited rights expressly granted in these Terms, no rights are transferred to the customer.
If the customer provides feedback, suggestions, or ideas about the service, the customer grants Linkd Inc. a worldwide, perpetual, irrevocable, royalty-free right to use and incorporate that feedback, provided that Linkd Inc. does not identify the customer or disclose the customer's Confidential Information through that use.
The customer may not resell, rent, or provide the service as a standalone bureau service unless a signed order permits it.
Accounts and organizations
The customer is responsible for:
• providing accurate account, notice, and billing information;
• safeguarding credentials, API keys, provider keys, and organization access;
• managing users, roles, projects, and permissions;
• promptly removing access that is no longer authorized;
• activity performed through its accounts and credentials; and
• notifying Linkd Inc. of suspected compromise.
Current staff membership and administrative access are broad. Staff may access Customer Content for support and administration. Freesolo does not represent that every staff access event is time-bound, customer-approved, read-only, or covered by a complete access-audit trail.
Customer Content
"Customer Content" means data, prompts, messages, responses, images, screenshots, labels, annotations, traces, datasets, evaluations, instructions, code, files, and other material submitted to or generated through the service for the customer, excluding Freesolo technology and third-party materials.
As between the parties, the customer retains ownership of Customer Content. The customer grants Linkd Inc. a limited license to host, copy, transmit, process, modify, display, and otherwise use Customer Content only as needed to provide, secure, support, and administer the service, comply with law, and enforce the agreement.
The customer represents that it has all rights, notices, permissions, and lawful bases needed for Linkd Inc. and applicable subprocessors to process Customer Content under the customer's instructions.
Customer Artifacts
"Customer Artifacts" include customer-specific adapters, checkpoints, evaluations, reward logic, environment code, and deployment metadata created, uploaded, or managed through the service.
As between the parties, the customer owns its Customer Artifacts, subject to:
• rights in the underlying base model;
• rights and restrictions in datasets and other input material;
• open-source and source-available licenses;
• third-party model, provider, repository, and tool terms;
• any pre-existing Linkd Inc. technology; and
• rights of other contributors or licensors.
Ownership of a Customer Artifact does not expand the customer's rights in a base model, dataset, open-source component, or other third-party material. The customer is responsible for reviewing and complying with those rights and restrictions.
Generalized model training
Linkd Inc. does not use Customer Content for generalized model training without the customer's affirmative opt-in.
Customer-requested training that creates Customer Artifacts for that customer is not generalized model training.
Inference data
Current hosted inference is not zero data retention, or ZDR.
The default Freesolo recording proxy stores complete request payloads after sanitization unless the request includes X-Freesolo-Record: false. Non-streamed responses may be complete after sanitization. Streamed output is reconstructed from observed choices and usage and may be partial, especially on disconnect. First-party hosted Flash uses synchronous engine.generate.remote.aio invocations whose inputs and outputs are not retained after result delivery. Hosted inference remains not ZDR because operational logs, Modal settings and evidence, asynchronous calls, artifacts, and the complete production path have not been verified as zero retention. The /api/sample route does not intentionally persist application content but forwards content to the selected deployment endpoint. First-party Flash may run on Modal, while imported or customer-owned deployments may use other endpoint paths.
Disabling recording together with OpenRouter provider.zdr=true and provider.data_collection="deny" is only potentially request-specific. It is not an advertised ZDR endpoint without exact endpoint and operational verification.
Acceptable use and regulated data
The customer must comply with applicable law, sanctions, export controls, and third-party rights and restrictions. The customer may not use the service to:
• violate applicable law, regulation, court order, sanctions, or export controls;
• infringe or misappropriate intellectual property, privacy, publicity, confidentiality, database, or contractual rights;
• facilitate fraud, theft, impersonation, phishing, extortion, deception, or unauthorized financial activity;
• create, distribute, or operate malware, credential theft, destructive code, botnets, or unauthorized access tools;
• gain unauthorized access to systems, accounts, models, repositories, data, or networks;
• interfere with, probe, overload, bypass, or disrupt the service or another system without written authorization;
• evade usage limits, billing, access controls, safety controls, provider rules, or enforcement;
• generate or distribute content that is illegal to possess or distribute;
• harass, threaten, stalk, exploit, or facilitate violence against a person or protected group;
• conduct unlawful surveillance or identify individuals contrary to law;
• misrepresent AI-generated content as human-generated when doing so would be deceptive or unlawful;
• make high-impact decisions about a person without legally required review, notices, and safeguards; or
• use the service in a way that creates a material risk to people, property, infrastructure, Linkd Inc., providers, or other customers.
The customer may not share credentials with unauthorized persons, use credentials without authorization, place credentials in Customer Content or public artifacts, attempt to extract platform or provider secrets, disable or evade security monitoring, or conceal the origin of abusive traffic. The customer must promptly rotate compromised credentials and cooperate with reasonable incident investigation.
The customer must have the rights and permissions needed for all models, datasets, checkpoints, adapters, evaluations, reward functions, environments, repositories, outputs, and other inputs or Customer Artifacts. The customer may not remove or bypass license restrictions, model-use restrictions, technical protections, attribution requirements, or provider terms.
If the customer's use allows a model or agent to take actions, the customer must implement safeguards appropriate to the risk, including authorization, scoped credentials, input validation, output review, rate limits, logging, rollback, and human approval for material actions. The customer remains responsible for actions performed through its account.
Unless a signed addendum expressly permits the category and required controls are in place, the customer must not submit:
• protected health information;
• cardholder data outside Stripe;
• biometric data;
• children's data;
• classified information; or
• export-controlled technical data.
The service is not represented as HIPAA, PCI, or other regulated-data compliant unless a signed addendum expressly states the applicable scope and controls.
Third-party services and rights
The service depends on third parties that may include infrastructure, databases, inference providers, downstream model providers, GPU providers, repositories, analytics, communications, payment processors, secret management, and frontend hosting.
Third-party services may have separate terms, licenses, acceptable-use rules, privacy practices, availability, regions, and retention. Linkd Inc. does not grant rights that a third party has not granted. Customers are responsible for customer-supplied provider accounts, keys, datasets, repositories, models, and licenses.
Service providers may include Supabase, Modal, PostHog, OpenRouter and downstream model providers, Hugging Face, Stripe, Resend, GitHub, secret-management services, frontend hosting, Microsoft Azure or another backend host, and active GPU providers. The exact provider entity, product, region, transfer mechanism, data scope, and retention can vary by account, route, and configuration and are not fully verified for every production path.
Fees, estimates, credits, and billing
Freesolo uses prepaid balances, usage records, and billing ledger entries. Pricing shown in the service or an order applies according to the relevant product flow.
Managed training
For a completed planned managed training run, the charge is exactly the accepted submit-time estimate shown for the submitted specification, including the amount shown by flash train --cost for that specification. The accepted quote is not repriced after submission because of provider selection, GPU allocation, live rate discovery, retries, topology changes, faster or slower wall-clock execution, framework setup time, or reward-function latency.
If a run completes less than its planned workload, the charge may be reduced by prorating completed estimated work. Proration is based on the estimated work completed, not on a settlement reprice using measured GPU wall time.
Serving
Hosted serving is billed from input, output, and cached-token usage at the applicable model rates. Exact sub-cent usage accumulates in a per-organization carry and whole cents are debited as the carry reaches a cent.
Provider pass-through and other charges
Where identified in the product or an order, Freesolo may pass through provider charges or charge a disclosed markup, flat fee, credit, or adjustment. Customer-supplied provider accounts may be billed directly by the provider.
Prepaid credits
Purchased prepaid credits do not automatically expire. Promotional or free credits expire only if an expiration is disclosed when they are issued.
Purchased credits are nonrefundable if the customer cancels or if Linkd Inc. terminates for cause. Linkd Inc. will refund unused purchased credits if Linkd Inc. terminates the service without cause or permanently discontinues the applicable service. These refund terms apply except as otherwise required by law. Promotional and free credits have no cash value and are not refundable unless required by law.
Corrections and disputes
Linkd Inc. may correct duplicate, missing, or erroneous ledger entries and may issue credits or adjustments after reconciliation. The customer must raise a billing dispute within 30 days after the disputed charge or ledger entry appears, with supporting run, request, project, and transaction identifiers. The parties will work in good faith to resolve a timely dispute. Undisputed amounts remain payable.
The customer is responsible for applicable taxes other than taxes based on Linkd Inc.'s net income. Payment timing, currency, invoicing, and additional commercial terms may be stated in an order form.
Availability and service changes
The self-serve service has no service-level agreement, uptime guarantee, response-time guarantee, or service credit unless a signed order expressly provides one.
Linkd Inc. may modify the service to improve security, comply with law, address provider changes, or evolve functionality. If Linkd Inc. permanently discontinues a paid service, the credit treatment in Section 10 applies.
Security and data protection
Linkd Inc. maintains technical and organizational measures intended to protect the service. Security depends on application code, deployed configuration, database policy, provider configuration, credentials, and operational practice. Linkd Inc. does not warrant that the service is secure or that every active vendor, storage system, backup, internal path, or provider configuration has the same controls.
The customer is responsible for secure use, data minimization, endpoint configuration, user access, credentials, lawful content, required notices and instructions, legal bases, data-subject responses, and any required impact assessments. If Linkd Inc. processes personal data on the customer's behalf, any additional data-protection terms apply only when set out in a separately executed signed agreement.
No provision claims SOC 2, ISO, HIPAA, PCI, penetration-testing, fixed data residency, 24/7 staffing, or an uptime commitment unless separately stated in an executed agreement.
Suspension
Linkd Inc. may suspend access when reasonably necessary to address:
• a security threat or credential compromise;
• unlawful or prohibited use;
• sanctions or export restrictions;
• nonpayment after the cure period in Section 14;
• provider requirements or risk to the service, other customers, providers, or third parties; or
• a legal requirement.
Where reasonable and lawful, Linkd Inc. will provide notice and an opportunity to cure. Linkd Inc. may act immediately when necessary for security, unlawful use, sanctions, provider requirements, or law. Questions or appeals may be sent to founders@freesolo.co.
Term and termination
A self-serve customer may stop using the service at any time. Stopping use does not cancel amounts already incurred or make purchased credits refundable except as stated in Section 10.
Linkd Inc. may terminate the service for convenience on 30 days' notice. Either party may terminate for a material breach if the breach is not cured within 30 days after written notice. For nonpayment, the cure period is 10 days after written notice.
Linkd Inc. may suspend or terminate immediately when reasonably necessary because of a security threat, unlawful use, sanctions or export controls, provider requirements, or applicable law.
Before termination, the customer should export needed Customer Content and Customer Artifacts where export is available. Access may end at termination, and Linkd Inc. does not guarantee a post-termination access or export period.
After termination, deletion is multi-system, asynchronous, and not immediate. Current organization teardown is best-effort, and some provider artifacts may persist. Linkd Inc. does not promise a fixed active-system or backup deletion deadline. The only verified current fixed retention period is 90 days for training-agent logs. Trace and serving-usage retention periods are unspecified, and other retention varies by system, provider, account, route, and configuration. Third-party rights, provider terms, and legally required retention may continue to apply.
Confidentiality
"Confidential Information" means nonpublic information disclosed by or on behalf of one party to the other that is identified as confidential or that a reasonable person would understand to be confidential given its nature and the circumstances of disclosure. Customer Content is the customer's Confidential Information. Confidential Information does not include information that the receiving party can document: is or becomes public without breach; was lawfully known without restriction before disclosure; is received lawfully from a third party without confidentiality duty; or is independently developed without use of the disclosing party's Confidential Information.
Each party will use the other party's Confidential Information only to perform or exercise rights under the agreement. Each party will protect it using at least reasonable care and no less care than it uses for its own similar information. Disclosure is limited to personnel, contractors, professional advisers, and service providers who need to know and are bound by confidentiality obligations.
If law or legal process requires disclosure, the receiving party will, where lawful, give prompt notice and reasonable assistance so the disclosing party may seek protection. The receiving party will disclose only what is legally required.
These obligations continue for five years after termination. Obligations for trade secrets and personal data protected by law continue indefinitely for as long as the information remains protected under applicable law.
On request or termination, each party will use reasonable efforts to return or destroy the other party's Confidential Information where technically feasible. For Linkd Inc., return and destruction remain subject to the export, technical-feasibility, asynchronous-deletion, provider, and retention limitations in Section 14 and the Privacy Policy. Information retained under law, routine backup systems, security records, billing records, technical limitations, provider limitations, or other legitimate retention obligations remains protected by this section.
Warranties and disclaimers
Each party represents that it has authority to enter the agreement. The customer represents that its Customer Content and use of the service comply with these Terms and applicable law.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE, CUSTOMER ARTIFACTS, AND OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." LINKD INC. DISCLAIMS ALL IMPLIED OR STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. LINKD INC. DOES NOT WARRANT THAT THE SERVICE OR OUTPUTS WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR SUITABLE FOR A PARTICULAR USE.
AI systems are probabilistic. Outputs may be inaccurate, incomplete, unsafe, unexpected, or similar to material generated for others. The customer is responsible for testing, evaluating, validating, monitoring, and applying appropriate human review, fallback, and incident-response processes before relying on outputs in production or exposing them to end users.
Nothing in these Terms excludes a warranty, right, or remedy that cannot lawfully be excluded.
Indemnification
The customer will defend Linkd Inc. and its affiliates, officers, directors, employees, and agents against third-party claims arising from: Customer Content; unlawful or prohibited use of the service; or a combination of the service with products, data, processes, or instructions controlled by the customer. The customer will indemnify those parties against resulting damages, judgments, settlements, costs, and reasonable legal fees.
Linkd Inc. will defend the customer and its officers, directors, and employees against a third-party claim that the unmodified Freesolo service, when used as authorized, infringes that third party's patent, copyright, or trademark, or misappropriates its trade secret. Linkd Inc. will indemnify those parties against resulting damages, judgments, settlements, costs, and reasonable legal fees.
Linkd Inc. has no obligation for a claim arising from Customer Content, Customer Artifacts, third-party materials or models, customer instructions, modifications not made by Linkd Inc., combinations not supplied or required by Linkd Inc., use after notice to stop, or use outside the agreement. If an infringement claim appears likely, Linkd Inc. may modify or replace the affected service, obtain the right to continue use, or terminate the affected service and refund unused purchased credits allocated to it.
The indemnified party must promptly notify the indemnifying party of a claim, provide reasonable cooperation at the indemnifying party's expense, and allow the indemnifying party to control the defense and settlement. Delay in notice reduces the obligation only to the extent it materially prejudices the defense. The indemnified party may participate with its own counsel at its own expense. The indemnifying party may not settle a claim in a way that admits fault by, imposes nonmonetary obligations on, or fails to fully release the indemnified party without that party's prior written consent, not to be unreasonably withheld.
Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE.
EXCEPT FOR THE ELEVATED CAP AND UNCAPPED MATTERS BELOW, EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE AGREEMENT WILL NOT EXCEED THE FEES PAID OR PAYABLE BY THE CUSTOMER TO LINKD INC. FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.
EACH PARTY'S TOTAL AGGREGATE LIABILITY FOR ITS CONFIDENTIALITY, DATA PROTECTION, AND INDEMNITY OBLIGATIONS WILL NOT EXCEED TWO TIMES THE GENERAL CAP DESCRIBED ABOVE.
Liability for fraud, willful misconduct, and liability that applicable law does not permit a party to limit or exclude is uncapped. These limits apply regardless of the form of action and collectively across all claims under the agreement. Nothing in this section limits the customer's obligation to pay fees and charges properly due.
Disputes and governing law
Before filing a claim, a party must give written notice describing the dispute and requested relief. The parties will attempt in good faith to resolve the dispute for 30 days after receipt of that notice. Either party may seek temporary or emergency equitable relief before that period ends when necessary to prevent immediate harm.
Delaware law governs the agreement without regard to conflict-of-law rules. The state and federal courts located in Delaware have exclusive jurisdiction, and each party consents to personal jurisdiction and venue in those courts. These Terms do not require arbitration.
TO THE EXTENT PERMITTED BY LAW, EACH PARTY WAIVES TRIAL BY JURY. EACH PARTY MAY BRING CLAIMS ONLY IN ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR MEMBER IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. If a waiver in this paragraph is unenforceable for a particular claim, that claim will proceed only to the extent required by law.
Notices and changes
Ordinary service, account, billing, and operational notices may be sent to the email address associated with the customer's account. The customer must keep its account email current.
Formal legal notices must be sent by email and by physical delivery. Notices to Linkd Inc. must be emailed to founders@freesolo.co and sent to 1031 Jackson Street, San Francisco, California 94133. Notices to the customer must be emailed to the account notice email and sent to the physical notice address provided by the customer. The customer must keep both addresses current.
An email notice is deemed received when sent if the sender does not receive a delivery failure, except that an email sent after 5:00 p.m. at the recipient's location is deemed received on the next business day. A physical notice is deemed received when delivered personally, one business day after dispatch by a nationally recognized overnight courier, or three business days after dispatch by certified or registered mail with postage prepaid.
For materially adverse changes made after August 26, 2026, Linkd Inc. will give at least 30 days' notice before the change takes effect. Changes needed urgently for law, security, abuse prevention, sanctions, or provider requirements may take effect immediately, with notice as soon as reasonably practicable. Continued use after an updated version takes effect constitutes acceptance. If the customer does not agree to an update, it must stop using the service before the update takes effect.
Assignment and force majeure
Neither party may assign the agreement without the other party's prior written consent, not to be unreasonably withheld. Either party may assign the agreement without consent to an affiliate or in connection with a merger, reorganization, financing, sale of substantially all relevant assets, or change of control, if the successor assumes the assigning party's obligations. An assignment in violation of this section is void.
Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, labor disputes, government action, internet or utility failures, cyberattacks, and failures, outages, capacity limits, or requirements of cloud, model, GPU, payment, repository, communications, or other service providers. The affected party will give reasonable notice, use reasonable efforts to mitigate the impact, and resume performance when practicable. This section does not excuse payment obligations for services already provided or charges already incurred.
General terms
A failure or delay to exercise a right is not a waiver. A waiver must be in writing and applies only to the stated instance.
If a provision is unenforceable, it will be modified to the minimum extent needed to make it enforceable, and the remaining provisions remain in effect.
The parties are independent contractors. The agreement does not create a partnership, franchise, joint venture, fiduciary, agency, or employment relationship.
The service is commercial computer software and commercial computer software documentation. United States government users receive only the rights granted to other customers under the agreement, subject to applicable procurement law.
Sections that by their nature should survive termination do survive, including ownership, fees and billing, confidentiality, disclaimers, indemnification, liability limits, disputes, notices, and general terms.
These Terms, the Privacy Policy (https://freesolo.co/privacy), and any signed order form or addendum are the entire agreement about the service and supersede prior or contemporaneous agreements on that subject. The order of precedence in Section 1 applies to conflicts.
Except for updates under Section 20, an amendment must be in writing and signed by authorized representatives of both parties.
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