1. Introduction
Freesolo, operated by Linkd Inc. ("Freesolo," "we," "our," or "us"), helps teams build, evaluate, train, and deploy product-native AI models and AI features. This Privacy Policy explains how we collect, use, and protect information when you visit our website, use our platform, work with our engineering team, or otherwise interact with us.
If you use Freesolo on behalf of a company or organization, your organization may control the data submitted to the platform. In those cases, we process that data to provide the services requested by your organization.
2. Information We Collect
We collect information you provide directly to us, including:
- Account details such as name, email address, and organization.
- Billing, procurement, and customer support information.
- Messages, feedback, sales requests, support requests, and other communications with us.
- Product configuration data, including projects, teams, model settings, eval definitions, deployment settings, and integration metadata.
- Customer content you submit or connect to Freesolo, such as prompts, examples, datasets, labels, eval traces, logs, files, screenshots, model outputs, annotations, and workflow data.
We also collect information automatically when you use our services, including device information, IP address, browser information, pages visited, product usage events, error logs, performance metrics, API request metadata, and similar diagnostic information.
3. How We Use Information
We use information to:
- Provide, operate, secure, and improve Freesolo.
- Build, evaluate, train, fine-tune, deploy, monitor, and debug AI models and AI features at your direction.
- Run evals, analyze model behavior, investigate failures, improve reliability, and provide engineering support.
- Manage accounts, organizations, permissions, billing, and customer relationships.
- Communicate with you about product updates, support, security, and administrative matters.
- Protect against abuse, unauthorized access, fraud, security incidents, and violations of our terms.
- Comply with legal, contractual, and regulatory obligations.
4. Customer Content and Model Training
You retain ownership of the customer content you submit to Freesolo. We use customer content to provide the services you request, including model training, reinforcement learning, fine-tuning, evaluation, dataset curation, observability, deployment support, and product improvement for your workspace or engagement.
We do not sell customer content. We do not use one customer's private customer content to train models for another customer unless the customer instructs us to do so, has made that content public, or the content has been aggregated or de-identified so that it no longer identifies the customer or any individual.
5. Sharing and Subprocessors
We may share information in the following circumstances:
- With vendors and subprocessors that help us host, secure, analyze, support, or deliver the service, such as cloud infrastructure, storage, authentication, analytics, communications, and model infrastructure providers.
- With your organization and authorized workspace members according to your settings and permissions.
- With third-party services you connect or instruct us to use, such as model providers, data stores, issue trackers, browsers, observability tools, or deployment targets.
- If required by law, legal process, or to protect the rights, safety, and security of Freesolo, our users, or others.
- In connection with a merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality protections.
6. Security and Retention
We use technical and organizational safeguards designed to protect information, including access controls, encryption, logging, monitoring, and vendor review processes. No system is perfectly secure, and we cannot guarantee that information will never be accessed, disclosed, altered, or destroyed.
We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business purposes. You or your organization may request deletion of customer content subject to contractual, legal, security, and backup limitations.
7. Your Choices and Rights
Depending on your location, you may have rights to access, correct, delete, export, or object to certain processing of your personal information. If your information is controlled by your organization, we may direct your request to that organization. You can contact us at the email below to exercise applicable rights.
8. Cookies and Analytics
We may use cookies, local storage, and similar technologies to keep you signed in, remember preferences, understand product usage, measure site performance, and improve Freesolo. You can control cookies through your browser settings, but disabling cookies may affect product functionality.
9. International Processing
Freesolo is operated from the United States. Information may be processed in the United States and other countries where we or our service providers operate. Those countries may have data protection laws that differ from the laws where you live.
10. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will provide notice through the service, our website, email, or another appropriate method. The updated policy will be effective when posted unless stated otherwise.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at founders@freesolo.co.
